Who we are
We do not ask you for personal information unless we truly need it.
We do not share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
We do not store personal information on our servers unless required for the on-going operation of our site.
It is Friendly Access’ policy to respect your privacy regarding any information we may collect while operating our websites.
Our website address is: www.friendlyaccess.org / www.surfable.org.uk
What personal data we collect and why we collect it
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Booking, Subscription, Registration and Research forms
We will collect personal identifiable information from you when you or your organisation inquire about or book our activities, register as a member with us, take part in our research or subscribe to one of our services. This may include your name, title, email address, physical address, telephone numbers and name and age of the person in your care who is using our services. We may also ask for some additional information in research forms, this will remain anonymous when used by our research partners. Each set of research comes with its own Privacy notice which you should read carefully before agreeing to take part.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
The data you share with us may be used by our third party service providers in order to provide relevant services safely and for research purposes.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Friendly Access keeps personal data for as long as it is needed for the purpose for which it was originally collected. Most of these time periods are set through guidance from our funders
For Research purposes the timescale is defined by the Privacy Notice attached to the individual project.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you would like us to correct or update any information, or if you would like information deleted from our records, then please email us at email@example.com
How we protect your data
We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us.
Communications in connection with this service may be sent by e-mail. For ease of use and compatibility, communications (other than payments where applicable) will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. E-mail unless encrypted is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus-free.
Our Data Protection Officer is Glyn Morris and can be contacted by email here
Making a complaint: If you are unsatisfied with the way in which we process your personal data, we ask that you let us know so that we can try and put things right. If we are not able to resolve issues to your satisfaction, you can refer the matter to the Information Commissioner’s Office – Scotland (ICO). The ICO can be contacted at: The Information Commissioner’s Office – Scotland
45 Melville Street Edinburgh EH3 7HLTelephone: 0303 123 1115. Website: Information Commissioner’s Office