If a anyone on the booking needs to cancel once it has been confirmed, we will refund the following amounts depending on the amount of notice given.
• 1 week or more – 100% refund
• Less than 1 week – 50% refund
• Less than 24 hours – No refund
Please email info@friendlyaccess.org to cancel a booking.
Refunds will be processed within 30 days from the day of the cancellation.
Cancelation by us due to unforeseen circumstances
We schedule our lessons around reliable weather & wave forecasts, however conditions can change very quickly. The safety of our surfers’ is of high priority and we will only run lessons in safe conditions. If we find conditions are not suitable for the day, we will try to contact you in advance. In the rare event that we have to cancel a lesson due weather or unforeseen circumstances, we will:
• Offer you an alternative activity if conditions allow, i.e., paddle boarding instead of surfing on flat days.
• Rearrange for another day.
• Give a full refund.
Refunds will be processed within 30 days from the day of the cancellation.